FAQ
- What notifications does Banqup One send?
- My Banqup One verification failed. What can I do?
- How can I pay my subscription without adding a payment method?
- How to switch from a monthly to a yearly subscription?
- Can I check if an invoice sent via email was delivered?
- My account is suspended. What can I do?
- Can I add an extra VAT number to my invoices?
- I made a payment to the wrong bank account, how can I recover the money?
- Can I disable the direct delivery of invoices from big suppliers?
- Can I link a savings account to Billtobox?
- How to export all my archived documents?
- How to activate automatic payments for my subscription?
- How do I receive invoices for my Billtobox services?
- How do I cancel my subscription?
- How to choose or upgrade a subscription
- How to reset my password?
- How do I check if documents were imported to my account? (Received Files feature)
- How to use a promo code?
- What does the status 'data enrichment' mean?
- How to automatically archive all documents coming from a specific customer?
- How to resend an invoice to a customer?
- Can I delete invoices after they've been archived/accepted/sent?
- What happens when a supplier sends me an email with no attachment?
- How do I avoid duplicate documents in my account?