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  3. FAQ

FAQ

  • What notifications does Banqup One send?
  • My Banqup One verification failed. What can I do?
  • How can I pay my subscription without adding a payment method?
  • How to switch from a monthly to a yearly subscription?
  • Can I check if an invoice sent via email was delivered?
  • My account is suspended. What can I do?
  • Can I add an extra VAT number to my invoices?
  • I made a payment to the wrong bank account, how can I recover the money?
  • Can I disable the direct delivery of invoices from big suppliers?
  • Can I link a savings account to Billtobox?
  • How to export all my archived documents?
  • How to activate automatic payments for my subscription?
  • How do I receive invoices for my Billtobox services?
  • How do I cancel my subscription?
  • How to choose or upgrade a subscription
  • How to reset my password?
  • How do I check if documents were imported to my account? (Received Files feature)
  • How to use a promo code?
  • What does the status 'data enrichment' mean?
  • How to automatically archive all documents coming from a specific customer?
  • How to resend an invoice to a customer?
  • Can I delete invoices after they've been archived/accepted/sent?
  • What happens when a supplier sends me an email with no attachment?
  • How do I avoid duplicate documents in my account?
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