Why do I need the Banqup One app? – Billtobox

Banqup One by Unifiedpost is a service that allows Unifiedpost customers to create a verified account that allows them to identify themselves and to approve payments with the Banqup Business Wallet.

If you do not have a Banqup One account yet, you need to create one.

Download the app from the app store.
Open the app and register.
Official documents (ID card or passport) or a local identity provider (e.g. Itsme in Belgium, eHerkenning in the Netherlands, SmartID in the Baltics) can be used to verify your identity.
The myID app will process and validate all the information; this will take a couple of minutes.
Once the validation is done, your account will be ready to use!

Frequently Asked Questions

► Can I use the Banqup One app on any mobile device?

The app is currently available for smartphones that have a camera and the following operating systems (Huawei phones are not supported):

iOS 14.0 or higher
Android 9 or higher

► Can I add a second Banqup One user that can sign payments?

This is currently not possible.

► What do you do with my personal data?

To create a Banqup One account, we verify your personal information. This personal data is then only shared with other Unifiedpost services that have a clear purpose, for example, based on the laws on onboarding payment services. Any other Unifiedpost service that you identify with will only have access to your name and email/mobile number. When you decide to use a Unifiedpost service, you will always be asked to approve any data shared with that service.

► I did not receive the text message code during the installation procedure. What should I do?

First, check to make sure you have entered the correct mobile phone number. Then, if you have still not received the code after 10 minutes, tap on 'Didn’t receive a code? Send again.' If that does not solve the issue please contact our service desk (via the contact form below).

► I have a new mobile device, how can I transfer my account?

There is no automated procedure for this yet. Please contact our service desk (via the contact form below), they will help you transfer your account.

► My mobile device got lost/stolen, how can I recover my account?

There is no automated procedure for this yet. Please contact our service desk (via the contact button below), they will help you recover your account.

► I want to delete my account. How can I do this?

You open the app, select to go to the profile screen ("View profile"), and choose Settings (top right), then there is an option to delete the account.

► I’m seeing this error message: ‘Your device does not meet our security requirements.’

If you're using an Android device, make sure that all developer options are switched off, including the USB error reporting. You can adjust this option in 'Developer options' in 'Settings'. Also, make sure that your device is not 'rooted'. If the operating system is an Android variant other than the one that was shipped with your device, then the Banqup One app may not be installable because of security reasons.

If you are using iOS, your device must not be 'jailbroken'.

If the problem persists, please contact our service desk (via the contact button below) with information about the manufacturer and model of your device and the version of your device's operating system.

► The Banqup One registration got rejected, what should I do?

When the registration is rejected this is frequently caused by the photos of the identity documents not being readable because of overhead fluorescent light, blurry pictures, and sharp contrast on the card due to lighting. Please find a spot with clear (day) light and try to hold the mobile as steady as possible when taking the picture. When you are rejected the second time as well, it is best to contact our service desk.