Invoices remain on the status "to be fetched" on Billtobox, what to do?

Article intended for accountants

Some invoices are in the accounting status To be fetched and are not getting transferred?

1. Check if you are logged in to the Synqup authenticator
2. Restart the Synqup service
3. Check the server's firewall
4. Check if the customer's file is present in the Console's customer list. If not, add it.
   Note: the accounting firm must also exist in the customer list.
5. Check if the Console or customer's file is connected to your accounting software.
6. Check if the manager's email address is present in the console.

If the above does not solve the problem, contact support@billtobox.com and send us the log files.