Synqup: Customers receive an "error" accounting status on Billtobox

This article only applies if you use the Synqup application as a connection to the accounting package.

If customer invoices get an error status, contact support@billtobox.com and send us the log files.

1. Check the firewall settings.
2. Check if the user has sufficient writing rights at the specified location
3. Start the Synqup service as an administrator (via Services -> Synqup -> Properties).