If the invoices are not fetched from Billtobox or you're getting an error status, the support team will need your log files.
Where to find the Synqup log files?
- You will find them on the server where Synqup is installed, in the Logs subfolder in the installation folder. By default in this folder: C:\Program Files (x86)\Synqup.
- Right click on the logs folder and generate a .zip file. Send it to us at firstname.lastname@example.org.