Sending invoices to your customers

Table of contents:

• The different delivery channels
• Assigning a default delivery channel to a client
• Sending invoices

The different delivery channels

When importing or creating a sales invoice in Billtobox, while in 'Draft' status you can go to the document's details and choose which channel to deliver the invoice through.

• E-mail → your customer receives the invoice through email
• Self printing → you take care of the printing and delivery of the invoice yourself
• Print & Post → Billtobox takes care of the printing and delivery of the invoice by post
• Delivery on Platform → your customer is also a member of the platform, the invoice will be sent straight to their account 

Don't forget to save.

Note: when your client is also a member of the platform, and they've set up a preferred delivery channel, you'll be asked to choose to use their preference (overwrite channel) or to keep the delivery channel (keep my preference) you set up when creating the customer.

Assigning a default delivery channel to a client

• Choosing a default delivery channel for all new clients

You can assign a default delivery channel to each new customer added to the platform. To do so, go to your Settings > Automation > Default delivery channel of new clients

This setting will be used for both manual and automatic creation of customers and only applies to new customers, existing customers will not be affected.

• Assigning a delivery channel to an existing client

Go to the Customers & Suppliers menu > click on a chosen customer > Channel > choose the channel you want to deliver your invoices through for this client > Save.

Sending invoices

Whether you create your invoices from Billtobox's DIY invoice creation tool or you import them, you will be able to send your invoices to your customers from Billtobox.

Simply select the invoices you want to send (one or several at a time) and click the Send button.

The status switches to Delivery pending.

Once the invoice is delivered, the status switches to how long is left before the due date.